AI WhatsApp

AI WhatsApp, connected to your entire agency

Handle inquiries 24 hours a day while AI is active, check price and availability, prepare the booking, and let your team take over when needed.

The assistant does not replace Tour Agency App: it connects WhatsApp with sales, bookings, payments, and operations. Your existing WhatsApp Business number remains available on the phone and can also be handled in Tour Agency App.

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Same number

WhatsApp Business stays on your phone and connects to Tour Agency App.

Real information

Catalog, prices, and availability come from your agency operation.

Human control

Your team can switch from Bot to Manual without losing context.

A conversation that can truly move forward

AI answers from your agency’s published data, checks price and availability when applicable, and routes each conversation to checkout, a pending booking, or human support according to your settings.

The problem it removes

Answering the same questions means checking the catalog, finding prices, confirming availability, and rebuilding context before every reply.

AI WhatsApp brings that information together and keeps the conversation connected to operations.

Entry

WhatsApp question

The traveler asks about an activity, date, price, or booking.

Contextual answer

AI uses published information and the data allowed for the conversation.

Next step

Checkout, pending booking, or human support according to your settings.

Your same number, on the phone and in Tour Agency App

Connect the WhatsApp Business number your agency already uses. The phone keeps working, while Tour Agency App’s central inbox preserves the conversation for your team.

One connected WhatsApp Business number per account.
Conversations visible in the central inbox.
Continue from the phone or from Tour Agency App.

What it can answer

The assistant uses published products and confirmed agency information. It can explain activities, duration, schedules, inclusions, policies, and links, and guide travelers with real prices and availability when that data is available.

Prospects: catalog, conditions, price, availability, and next step.
Known clients: allowed context from their bookings, payments, and balances.
Human requests: pause AI and hand the conversation to the team.

From a question to a prepared booking

When someone asks about an activity and date, the assistant checks available price and capacity. Depending on your settings, it can lead to checkout, prepare a pending booking, or hand over to a person.

Final confirmation, payment, and operations remain in Tour Agency App.

Keep an inquiry from being forgotten

You sent a proposal on WhatsApp and the client has not replied. Once you enable automatic follow-ups, Tour Agency App reviews the context and can pick up the conversation when appropriate, without relying on your team to remember to write.

Choose unanswered proposals, requested details still pending, or unfinished bookings. You can add your own instructions and pause or resume follow-ups for each conversation. Follow-ups do not make bookings or collect payments.

Bot or Manual without losing context

In Bot mode, AI answers automatically. In Manual mode, your team takes over from the inbox. The history stays together to prevent crossed replies and repeated questions.

Prospects, clients, and human support

An unknown number is treated as a prospect. If the phone belongs to a client, the assistant can use only the allowed information from their bookings. Anyone can request human support, and your team can take control at any time.

Included replies and additional blocks

Every plan includes 50 AI replies per month and one connected WhatsApp Business number. The quota is shared by WhatsApp, Instagram, and web chat.

Included

Up to 50 replies

Included every month with every plan.

200 additional replies

US$7 per month. Added to the included 50 for 250 replies total.

Each additional 250

US$7 per block. Unused replies roll over while the AI plan remains active.

Clear limits

Published activities can use price and availability when the flow provides them. Lodging and equipment rentals are informational. AI does not interpret photos, audio, video, or files without associated text on its own.

The 250 monthly replies reset. Unused extra-block replies roll over while the plan remains active and are lost when a cancellation takes effect. When the total available runs out, AI pauses and the inbox remains available for manual support.

Preguntas frecuentes

When is an automatic follow-up sent?

You need to connect WhatsApp and enable follow-ups. Every eight hours, the system reviews conversations with at least four hours of inactivity and decides whether a message is appropriate. It only sends before 24 hours have passed since the client’s last message, at most once until they reply again. Each confirmed send uses one AI reply.

Does it work when the bot is off or my team is handling the conversation?

Yes. Follow-ups have their own activation and can work with the bot off or in Manual mode, regardless of the assistant’s schedule. No message is sent if you paused follow-ups, human support is pending, or the agency needs to act first. Rejections, requests not to be contacted, closed conversations, and requests to wait are also respected. If it is unclear whether a message is appropriate, nothing is sent.